Get in touch

Nibelungenstr. 426, 64686 Lautertal, Germany

Open daily from 8 am to 4 pm

Frequently Asked Questions

Please read our FAQ before sending us a message.

Is payment confirmed?

Usually, if you do not receive a message within a week, this means your payment was received. Otherwise, we will contact you.
So we do not offer payment confirmations. The bank account is clearly stated and when you send money to it, it will arrive.

What are the delivery charges for orders from the Online Shop?

For orders less than NT$2000, post is $65 in general. Only large parcel might be subject to higher postage.

Which payment methods are accepted in the Online Shop?

Only bank transfer at the moment. But we do offer a part of our products on shopee – www.shopee.tw/deguo.quality

How long will delivery take?

If in stock in Taiwan – between 2-4 days after payment.
If not, it is sent from Germany after payment, around 4 weeks of delivery time.

How secure is shopping in the Online Shop? Is my data protected?

It is secure according to European guidelines using SSL encryption.

What exactly happens after ordering?

We await your payment. Your goods are then ordered and sent to Taiwan. There, our worker will send it to you!

Do I receive an invoice for my order?

Of course you are entitled to an invoice. As a German company, we offer this upon request.
An invoice is generated for every sale anyway.

More questions? Use the form, let us know!